SHIPMENTS to the USA
A message to our customers about COVID-19
Due to actions taken on our part and on the part of our vendors and manufacturers to reduce the spread of the coronavirus, there is a possibility that the ship time described for our products MAY be delayed. We are doing our best to get your orders out in a timely manner, however, due to closings of some facilities and reduced workforce environments, delays might be encountered. We will communicate with you via email if there is a delay in the shipment of your order. We appreciate your patience and understanding during this difficult time.
We currently offer FREE GROUND SHIPPING when shipping GROUND only to the lower 48 states, on orders over $99 (after other promotions and discounts and before taxes and shipping). No Coupon Code is needed. All free shipping offers are for orders shipped to the contiguous 48 states only and does not apply to any expedited shipping methods. The shipping method may be USPS, UPS, FEDEX Sure-Post or Smart-Post at our discretion determined by shipping origin, destination, package size and weight. All shipping costs are based upon real time rates using weight and/or dimensions of the item shipped. We do not require a signature upon delivery for our shipments. Some exceptions to this policy may include furniture, very heavy items or very large items. Shipping surcharges for these items will be calculated and communicated to the customer prior to processing an order.
Shipping times will vary with this method and could take up to a week depending upon destinations. If you need to have quicker shipping and shorter times for delivery, please upgrade your shipping to EXPEDITED shipping which is available on most items and is based upon UPS real time rates.
Here are some DELIVERY DATE Examples: If the Day of your Order is Tuesday...
Shipment Date = Wednesday
Arrival Date for UPS Next Day Air = Thursday
Arrival Date for UPS 2nd Day Air = Friday
Arrival Date for UPS 3-Day Select = Monday
Arrival Date for Ground = within one week of Wednesday
UPS DOES NOT DELIVER ON SATURDAY OR SUNDAY
We do not require a signature upon delivery for our shipments. If you would like to have a SIGNATURE REQUIRED for delivery please note that in the comments section of your order. We will add to your total order, $7.50 for each delivery that you request a signature required.
We will gladly ship to Alaska, Hawaii provided the size and weight of the item purchased allows us to. Please select either USPS to Alaska/Hawaii or UPS to Alaska/Hawaii. USPS will be less expensive but some items cannot be shipped via USPS.
We will also ship to APO's, FPO's and DPO's and all US Territories provided the item(s) that needs to be shipped can be shipped by the USPS via priority mail. Please call us for shipping quotes.
COUPON CODES and DISCOUNTS
College Logo Stuff occasionally offers SALES, DISCOUNTS, COUPONS and PROMOTIONS. These discount coupons, promo codes, sales prices and extended free shipping offers are valid only during the times and dates specifically stated in the promotion and cannot be applied to prior sales. One promo code, or special promotion may be used with a with a single order. Often certain coupons and discounts do not apply to specific products, such as clearance items or specific vendors or suppliers.
OTHER SHIPPING ISSUES...
Some furniture and larger items are shipped by freight carrier. The carrier will schedule a delivery time and provide curbside delivery. You are responsible for moving these items from curbside. You are also responsible for all freight charges and/or shipping charges and restocking fees if you refuse delivery of furniture items. Both of the freight/shipping charges and the restocking fee will be subtracted from any refund if you refuse delivery or cancel your order while your merchandise is in transit. We do not ship larger items to Canada, Hawaii or Alaska.
If, FOR ANY REASON, you are not completely satisfied with your purchase, you may return it, fully insured by whatever method you choose, TO OUR FACILITY in Miami, FL within 30 days of receipt, for a store credit or a refund of the cost of the item purchased, MINUS any shipping and handling costs that we incurred shipping to you. PLEASE NOTE - Some Furniture Items will have a 20% restocking fee. Gift certificates, special orders, ALL ITEMS MARKED MADE TO ORDER, items that sell for more than $500.00, personalized items, BULK ORDERS of 3 or more of the same item, or layaway purchases are non refundable. These sales are final. All returns must be in exceptional, unused, unworn, unaltered condition with original box and packaging materials (including any informational product cards or pamphlets and boxes), and RECEIVED by us in our facility within the 30 days.
To process A RETURN YOU may go to your "Completed Orders Page" in your account on our website and complete the form or you may contact Customer Service via email or by phone at 305-432-6335 for a return authorization number. This number is valid for 30 days from the date of shipment to you. After receipt of the RMA please:
Return your item to our facility in Miami, FL in its original packaging materials just like they were received.
Insure the return for its full value. We cannot accept returned items damaged in transit so you would have to recover from the shipping company if damage occurs. No refunds will be given for returned items broken in shipment.
On accepted returns we will refund the value of the item only less any shipping costs that we incurred due to free shipping offers.
Once an item has been shipped and prior to receipt, if you wish to cancel your order, this return policy must be followed. Refused delivery of ordered items, may not be accepted by us as a return and no refund will be due or we may accept the item back with a 25% restocking fee.
A 20% restocking fee may be charged for returns of $500 or more as well as some furniture items.
If purchasing in bulk (3 or more of the same item), please know that these items are not returnable and these sales are final.
If this return policy is not followed, we may refuse the return or charge a minimum 25% restocking fee at our sole discretion.
Please allow at least one billing cycle for your credit to appear on your statement. We will process your credit as soon as possible after receipt of your return. Your reimbursement will be made as follows:
Replacement or Exchange
College Logo Stuff Gift Card if the recipient was not the purchaser
Refund Check if the order was paid for by cash or check
Credit to the original credit/debit card used
For questions concerning returns call us or e-mail us at:firstname.lastname@example.org
DAMAGED SHIPMENTS or DEFECTIVE ITEMS...
If your product was damaged in shipment to you or if you believe that there is a defect with the item, please call us immediately at 305-432-6335. It is very important for you to keep the all original packaging. We will replace any damaged item or defective item at no cost to you and handle the processing of the return of the product, if we are notified within 3 days from the date the product was received.